Acceptable Use Policy
Crackle agents speak to real people. These rules apply to every agent, tool and call on the platform.
Never use Crackle to
- Deceive people about who is calling: no impersonating a real person, company, bank or public body, and no claiming to be human when someone sincerely asks.
- Run fraud, phishing, scams, or calls that pressure people for money, passwords, one-time codes or card details.
- Harass, threaten or abuse anyone, or place unwanted repeated calls.
- Create sexual content involving minors, or any sexual content directed at a minor.
- Give medical, legal or financial instructions presented as professional advice.
- Collect sensitive personal data without the person knowing and agreeing.
- Break the calling, recording, consent or telemarketing laws of the places your callers are in.
- Point tools or webhooks at systems you do not have permission to use, or try to reach our internal systems.
- Resell access in a way that hides who is running the calls.
Companion and character agents
Persona and companion agents are allowed for adults. They must be honest about being an AI when asked, must not be offered to minors, and must not be designed to exploit loneliness or push spending.
What we do about it
We may review an account when something looks wrong, limit or suspend it, and report illegal activity. If you see a Crackle agent breaking these rules, tell the Goblin Studios team.